FAQs
Quick answers about IT support, AWS, phone systems, security, monitoring, development, and productivity suites.
IT Support
What types of IT issues do you support?
Hardware/software troubleshooting, network issues, email, identity and access, device management, and more.
Do you provide remote IT support?
Yes—most incidents are handled remotely for speed and minimal disruption.
What is your response time?
We respond promptly; critical incidents are prioritized (minutes, not hours).
Do you offer 24/7 IT support?
Yes—after-hours and 24/7 options are available for critical workloads.
Can you set up and maintain infrastructure?
Absolutely—servers, endpoints, networks, and security baselines with SOPs and documentation.
Phone Systems
What phone systems do you support?
Cloud-based phone systems including PBX, VoIP, SIP platforms, RingCentral, Dialpad, and similar providers. We handle setup, number porting, call flows, user onboarding, and support.
Can phone systems integrate with other tools?
Yes—CRM systems, ticketing platforms, directories, and legacy environments can be integrated for efficient workflows.
How do you secure phone systems?
Encryption, access controls, role-based permissions, regular updates, monitoring, and fraud prevention best practices.
AWS
What AWS services do you provide?
Migration, IaC, serverless, containers, observability, cost optimization, and security.
Can you run an AWS migration?
Yes—assessment, plan, pilot, cutover, validation, and knowledge transfer.
Do you offer training?
We provide enablement for admins and teams on best practices and cost control.
Software Development
Front-end vs. back-end?
Front-end: UI/UX; Back-end: APIs, business logic, databases.
Scalability & performance?
Caching, load balancing, DB optimization, profiling, and CDNs.
Do you use Agile?
Yes—iterative delivery, feedback loops, demos, and measurable outcomes.
Mobile Development
Native, hybrid, or cross-platform?
We select per use-case: performance needs, team skills, and TCO.
Security?
Secure auth, secrets handling, encrypted storage, and secure APIs.
Offline support?
Local caching/queues with background sync.
Productivity Suites
Do you support Microsoft 365 and Google Workspace?
Yes—setup, migrations, security hardening, training, and ongoing support.
Data migration?
Seamless cutovers or staged/coexistence depending on risk and volume.
Microsoft Server
What do you cover?
AD design, Group Policy, Exchange, file/print, and modernization projects.
Migrations?
Yes—minimal downtime with rollback plans and validation.
Monitoring & Observability
What do you monitor?
Infra, apps, logs, metrics, traces, uptime, and user experience.
Benefits?
Early detection, faster MTTR, capacity planning, and cost control.
Security & Training
Services?
Risk assessments, IAM, WAF, logging, incident response, and awareness training.
Compliance?
Guidance to align with best practices and regulatory requirements.
Still have questions?
We’re happy to help. Check our Services or reach out below.